Web Store FAQ

WAITING FOR YOUR PACKAGE?

Unprecedented package volume during the COVID19 pandemic, plus staffing shortages at the postal service, have led to frequent delays in delivery. These delays will likely continue during the 2021 Holiday season.

If you have your tracking number, the information you see is the same information we can see, and the same information USPS customer service representatives can see. Sometimes, life just makes us wait.

Postal workers are doing their best. Thanks for your patience.


HOLIDAY 2021 SHIPPING INFO

As you’re no doubt aware, package shipping in the United States isn’t as dependable as it used to be. In the face of frequent USPS delays due to chronic underfunding and understaffing, as well as the COVID19 pandemic, we can’t guarantee delivery dates for your order. But we will try our best to have your orders filled and given to the post office within 2-3 days of your order (7-10 days for mounted or framed orders.)

The USPS publishes recommended send-by dates for **expected** delivery before December 25, within the United States. Keep in mind these dates are *not guarantees*, and actual delivery will vary by how close you are to our Minnesota studio:

First Class Mail: Ship by Dec 17 (order by Dec 15)
Priority Mail: Ship by Dec 18 (order by Dec 16)
See priority mail expected shipping times from Minneapolis
Priority Mail Express: Ship by Dec 23 (order by Dec 21)

Framed/mounted poster orders should be placed by Dec 10 in order for us to meet the recommended ship-by date.

We can sometimes expedite orders by special request, especially if you are local to the Twin Cities: please call us (612-455-2242 x1) or email ([email protected]), and we’ll see what we can do.

Additionally, we will have expanded pick-up hours throughout the month of December up until December 24, for local ordering.

Thanks as always for your patience and support during our hectic holiday season!
–The RLM Arts crew

What are your poster framing options?

RLM’s posters are sold either rolled in a tube, or with one of the framing/mounting options below.  Each option may add up to 7-10 days to your shipping time – possibly longer depending on demand and materials availability.  We will contact you if your order is likely to take longer than two weeks to ship.  If you have a deadline, please contact us before placing your framed/mounted order.

Black Foam Core – The poster is mounted on foam core with a 1/2″ black border showing, and placed in a crystal clear protective pouch. The back is sealed and has a tab for easy hanging.  We are currently able to offer this option on posters sized 11×17″ or smaller.

Simple Black Frame – Framed in a simple, elegant, made-to-last matte black metal frame, protected by either glass or clear acrylic and ready to hang. To keep prices low, we are currently able to offer this option on 11×17″ or 11×15″ posters. Dimensions for each poster can be found in the Product Details section of the product page.

Simple Black Frame example
Simple Black Frame example

If you have particular framing requirements or wishes for your RLM artwork, or would like to frame a print for which an option is not listed as available, and would like to receive a price quote from us, please contact us.

Do you offer bulk discounts on your products?

RLM Arts offers discounted bulk rates on our notecards, postcards and buttons. You can mix-and-match different products to get the following discounts:

Notecards:
Regular price: $3.00 ea.
12-49 cards: $2.50 ea.
50-149 cards: $2.25 ea.
150-299 cards: $2.00 ea.
300-499 cards: $1.75 ea.
500+ cards: Contact us

Large quantities of notecards or postcards can be printed with your custom message or logo on the inside; contact us for pricing.

Postcards:
Regular price: $1.25
12-149 postcards: $1.00 ea.
150-499 postcards: $0.85 ea.
500+ postcards: Contact us

Buttons:
Regular price: $1.50
25-99 buttons: $1.00 ea.
100-249 buttons: $0.65 ea.
250-499 buttons: $0.45 ea. [These rates are for RLM’s designed-in-house catalog buttons. For prices on custom buttons, go here.]
500+ buttons: Contact us

Unfortunately, we do not offer bulk discounts on posters. Calendar discounts vary when available; please contact us.

Do you ship outside of the United States?

Even though our world headquarters is in Minneapolis, MN, USA, we ship world-wide! You can select international shipping in the checkout page.
How fast do you ship, and how do you calculate your shipping rates?

While our physical store is closed during the COVID-19 Pandemic, we are not offering UPS shipping unless by special request.

The default shipping method is USPS First Class mail, when available. For faster shipping, you can choose USPS Priority Mail (1-3 days, depending on location) or USPS Priority Express (1 day).  Times quoted are from the date we pack your order (usually 1-3 days), not necessarily the date you place it.  If you need the products urgently or want an exact delivery date – we’re activists, we understand!  Please give us a call and we’ll do our best to accommodate.

International orders can choose between USPS international services and UPS Saver (when eligible). We cannot guarantee delivery times for international orders – it depends on your country’s postal service.

For additional UPS services such as 2-day or Next Day shipping, or to use your organization’s UPS account number, please contact us.

Shipping rates on our site are calculated automatically to reflect an estimate of the actual shipping cost, plus $2 for handling.  Because it’s a computer and not a human doing the calculating, sometimes the quoted shipping rates can seem wildly off. RLM Art Studio will always refund customers who are significantly overcharged for shipping (or anything else).

If the robot-quoted shipping rates seem absurd, here’s what you can do:

  • Wait for your refund after we mail out your order.
  • Give us a call. We can take your order and credit card payment directly over the phone, with a much more reasonable shipping estimate.
  • Place your order, choose the “check payment” payment option, and leave a note saying that you actually need the order shipped, but that the quoted price was off.  We’ll get your order ready and then send you an invoice for the order plus the actual cost of shipping and handling.

I only see U.S. Postal Service shipping options - Can you ship via UPS?

While our physical store is closed during the COVID-19 Pandemic, we are not offering UPS shipping unless by special request.

USPS shipping is almost always cheaper than shipping via UPS on small orders, and is easier for us to do.  For this reason, UPS shipping options only show for orders with a subtotal of $150 or higher.  Customers will smaller orders who prefer UPS shipping are welcome to call us at 612-455-2242 to place an order over the phone.

UPS Ground shipping takes 1-4 days within the lower 48 United States, depending on your distance from Minnesota and major UPS hubs. USPS Priority Mail shipping on orders <$150 is usually a comparable or better rate and takes 1-3 days, depending on distance.

What is your return/refund policy?

All sales are final. Products that arrive damaged/defective may be returned and exchanged for a replacement. Please contact us, and we will do our best to resolve any problems you might have with your order.
What paper do you use for your posters?

Our 11×17″ digital posters are almost all printed on a medium-thickness “Felt weave” style paper. This type of paper has a slight rough texture to it, which helps mimic the scratchboard on which Ricardo creates his original art. A small handful of older posters are the exceptions to the rule, and come on glossy paper. Other exceptions are typically noted on the product page.

Oversize offset (bigger than 11×17″) and screenprinted posters come on a variety of paper types in varying thicknesses.  If you have a question about what type of paper a particular poster is printed on, please ask.

Where can I find the size of your posters?

To find the poster size, scroll down the product page and click the tab “Product Details.” There is a section labeled “Poster Dimensions” that will (you guessed it!) list the size of the poster.

Product Details Screenshot

Can any of the artwork be customized for my organization?

Yes:

  • Notecards can be customized with your group’s logo and/or custom message, for an extra 5 cents (black/white) or 15 cents (color) per card, plus a setup/design fee ($20 or $1/minute thereafter).  Postcards can also be customized; rates vary by quantity. Contact Us to get started.
  • Customization of art for use in other formats depends on the availability of Ricardo and/or staff. See Reprints.
  • For custom buttons, go here.